Frequently Asked Questions (FAQs)
Last updated: 16/11/2025
Welcome to Axto Help Center.
Below are answers to some of the most common questions about orders, shipping, returns, and support.
If you don’t find what you’re looking for, message or WhatsApp us at +91-9994117793 or email axtoaccesories@gmail.com — we’ll be happy to help.
Axto offers a curated range of two-wheeler accessories — including electric (EV) and non-EV scooters and bikes.
Our goal is to make your rides safer, smarter, and more stylish with high-quality accessories.
Simply browse the products, add items to your cart, and proceed to checkout.
You can pay securely using credit/debit cards, UPI, net banking, or Cash-on-Delivery (where available).
We accept:
- Credit/Debit cards
- UPI and Net Banking
- Wallets (subject to gateway support)
- Cash-on-Delivery (for select pin codes)
All online transactions are processed through secure, PCI-compliant payment gateways.
Yes. We ship to most locations across India through reliable courier partners.
International shipping is currently not available.
Orders are typically delivered within 3–7 business days after dispatch.
Delivery times may vary depending on your location and courier availability.
Shipping is free for all orders above ₹499.
For orders below ₹499, a small shipping fee will be displayed during checkout.
Once your order is shipped, you will receive a tracking link via email and WhatsApp.
You can also contact our support team if you face issues tracking your package.
We offer a 15-day return policy for unused and uninstalled products.
Items must be returned in original packaging with all tags and accessories.
You can read the full Return & Refund Policy on our website for detailed instructions.
Orders can be cancelled before dispatch by messaging or emailing us with your order details.
Once shipped, cancellations are not possible — but you can still return the item as per our return policy.
If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
We’ll verify and arrange a replacement or refund at no extra cost to you.
You can reach us anytime between 10:00 AM – 6:00 PM (Mon–Sat) via:


