Cancellation Policy

Last updated: 16/11/2025

At Axto, we understand that plans can change.
Our cancellation policy is designed to be simple and transparent while ensuring timely order processing and delivery.

1. Order Cancellation Before Dispatch

You can cancel your order any time before it is dispatched.
To cancel, message or WhatsApp us at +91-9994117793 or email axtoaccesories@gmail.com with your order number and reason for cancellation.
Once cancelled, a full refund will be issued to your original payment method within 5–7 working days.

2. Order Cancellation After Dispatch

Once your order has been shipped, it cannot be cancelled.
You may still return the product after receiving it by following our Return & Refund Policy.
In such cases, return shipping charges may apply if the cancellation is not due to damage or defect.

3. Partial Cancellations

If your order contains multiple items, you may request cancellation of specific items only (provided they haven’t been dispatched).
Refunds for the cancelled items will follow the same process as above.

4. Auto-Cancellation by Axto

Axto reserves the right to cancel any order under the following circumstances:

Payment not received or transaction declined
Invalid or incomplete shipping address
Unavailability of the product
Technical error in pricing or product details
In such cases, you will be notified immediately and issued a full refund.

5. Refund Timeline

Approved cancellations are processed within 5–7 business days after confirmation.
Refunds will be credited to the original payment method used during purchase.

6. For Cash-on-Delivery (COD) Orders

If your order was placed using Cash-on-Delivery, refunds (if applicable) will be issued via bank transfer upon sharing your account details securely with our support team.

7. Contact Us

For any cancellation-related assistance, please reach us at:

Email: axtoaccesories@gmail.com
Message / WhatsApp: +91-9994117793